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AV Systems Integrators Avidex and Digital Networks Group Launch New Managed Services

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Avidex Industries, one of the pro-AV industry’s largest providers of collaborative communications, audiovisual systems integration and design services, announces a new portfolio of managed services that includes remote monitoring, audiovisual system management, and 24x7 centralized helpdesk support. The service is also being offered for clients of Avidex subsidiary Digital Networks Group.

The 360° Service Plan® includes life-cycle design and installation, maintenance, and support including dedicated personnel for on-site service assurance, as well as remote monitoring, management, and analytics. The services are delivered through a cloud-based, enterprise-class secure network connection. 

The new services from Avidex and DNG provide clients with a single software management platform that integrates with the AV industry’s top supplier systems. The new platform is designed to improve overall customer experience including ensuring system uptime and reliability. 

With a proactive approach aided by remote monitoring and diagnostics, Avidex and DNG can reduce downtime by identifying potential problems before they happen and alert clients immediately. For example, each component in a critical meeting room can be physically powered on and tested remotely. A projector’s display test images are analyzed for image quality, test signals are sent through speakers to verify microphone quality, and video and audio conferencing devices are tested – all to ensure room readiness. The 360° Service platform also includes client system reporting and analytics.

“We understand that managing and maintaining diverse audiovisual and unified communications solutions can be a complex task. We combined the best manufacturer-trained and certified industry professionals with a software management platform to launch our new comprehensive managed services portfolio to support our clients’ complete audiovisual needs,” said Avidex Chief Executive Officer Jeff Davis. “The goal of our 360° Service team is to understand and deliver on the AV needs as a catalyst for our client's success, giving them confidence in their return on AV system investments and reliability their teams can trust.”

Avidex is one of the top AV technology systems integrators in the United States, listed at No. 9 on the Systems Contractor News (SCN) 2018 Top 50 Systems Integrators List. Cisco’s Executive Briefing Center and Adobe’s Customer Experience and Network Operations Centers are among Avidex’s many showcase projects that also include Airbus, Citrix, Sprint, and AVI Biopharma. DNG is a leading AV technology systems integrator primarily serving the education and government markets including Loyola Marymount University and the Department of Education of Orange County, California.

About Avidex and Digital Networks Group

Avidex and its subsidiary, Digital Networks Group (DNG), are innovative leaders in the design, integration, project management, and support services of audiovisual solutions primarily for enterprise, education, and healthcare clients throughout the nation and with projects completed internationally across Europe and Asia. Education and government clients have counted on Digital Networks Group since 1987 to deliver best-in-class technologies that enhance learning, collaboration, and productivity. Avidex is headquartered in Bellevue, Wash. Digital Networks is based in Lake Forest, Calif. 

About TLC

Avidex is a division of Telerent Leasing Corporation, a national technology solutions integrator. TLC creates unparalleled customer experiences in the use of collaborative communication solutions serving the healthcare market through TeleHealth Services; the corporate market through Avidex Industries; and the public and education markets through Digital Networks Group. TLC is a wholly-owned subsidiary of ITOCHU International Inc., a Fortune Global 500 corporation.

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